Community, Support and Outreach Worker

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There are many roles which may fall under the category of community, support and outreach work.

These roles may include:

  • Community support worker
  • Substance misuse worker
  • Mental health support worker
  • Community development worker

People undertaking roles within this area will provide support rather than direct personal care.

People working in community, support and outreach work may support people in the following ways:

  • providing support and guidance
  • providing counselling
  • teaching people every day skills (such as how to cook a meal safely or make a cup of tea)
  • organising activities (such as sport or shopping trips)
  • being with individuals in their own home
  • supporting individuals to manage their day to day living

Community, support and outreach workers may work with a number of individuals that they may get to know well.  Some of these roles are based within residential homes although most roles are usually based within the local community or within individuals own homes.


There are no formal entry level requirements for people wishing to undertake these roles although they would need to be literate and numerate and previous experience of working in a social care setting can be very useful.

Community, support and outreach workers may need to go through a DBS check and induction training.  From April 2015 these workers may be required to undertake the Care Certificate.  Workers may also be required to undertake additional training when they start work such as health and safety, first aid, infection control, food hygiene and moving and handling. Community, support and outreach workers should also be encouraged to undertake a Level 2 Diploma in Health and Social Care once they are working within the role.

More Information

Visit the Skills for Care Think Care Careers Website for more information on the roles of Community Support Worker, Mental Health Support Worker,  Outreach Development Worker, Rehabilitation Worker, Social Services Officer, and Substance Misuse Worker.

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